We are part of ZeroWater-Europe. For more information about ZeroWater and becoming a reseller, please click here.
What personal data do we collect and why?
Name and address details
We need your name and address details for sending the order. We use an e-mail address to keep you informed about your order and everything related to this. We ask for a telephone number so we can contact you in case we have a question regarding your order whereby it is useful to call you directly.
When you place an order, you automatically agree with the mandatory retention period of 7 years for order data. If you do not want to provide the aforementioned data, we are unable to accept an order.
When you post a product review, your IP address and the browser you use to visit our site, will be stored. We do this to detect spam.
When you contact us through the contact form we ask for your e-mail address. We need this so we can mail you a response.
When you create an account you are asked for your e-mail address. Your chosen password is stored encrypted in our database.
An anonymous string, made based on your e-mail address will be sent to the Gravatar service. You can find the Gravatar privacy police page on: https://automattic.com/privacy/. Gravatar will show the profile picture you have uploaded through this service in your account and in context with product reviews you have posted.
When you leave a comment on our site, you can indicate whether the name, e-mail address and website may be stored in a cookie. We do this for your convenience so you do not have to enter this data again for a new comment. These cookies are valid for one year.
If you have an account and you log in, we will store a cookie temporarily to determine whether your browser accepts cookies. This cookie does not contain any personal data and will be deleted when you close the browser.
As soon as you log in, we will store some cookies in connection with your login information and screen display options. Login cookies are valid for 2 days and cookies for screen display options are valid for 1 year. If you select “Remember me”, your login will be stored for 2 weeks. As soon as you log out, the login cookies will be deleted.
When you change or publish a message, an additional cookie will be stored by the browser. This cookie does not contain any personal data and only contains the post ID of the article that you have edited. This cookie will expire after one day.
Embedded content of other websites
Messages on this site may contain embedded content (e.g. videos, images, message, etc.). Embedded content of other websites behaves exactly the same as if the visitor had visited this other website.
With whom do we share your data?
We share your data with the following services and companies:
E-fulfillers: this company takes care of our shipment. They have access to your name and address details and contact information. These are required to send your package.
PostNL: they also have access to your name and address details and an e-mail address for sending your package and the track & trace e-mails.
DPD:they also have access to your name and address details and an e-mail address for sending your package and the track & trace e-mails.
Google Analytics: we only share the way you have used our website with google analytics. This means which links you have clicked on and via which way you have come to our site. This information is completely anonymous and will only be used for optimising our website.
Payment provider: Mollie is our payment provider. When paying your order you will be redirected to a secure environment of Mollie where you can complete the payment. If you want to read Mollie’s privacy statement, please click here.
How long do we keep your data?
Account: when you create an account with us, the information you provide will be kept in your profile till you request us to delete this.
Product reviews: the information you have entered with a product review, will be kept forever.
Personal data: the data you leave when placing your order, must be kept by us for 7 years, in accordance with Dutch law. After this period has expired, the order data will be automatically deleted. If you also have an account with us, the data in your profile will also be kept after this period of 7 years.
Analytics: the data we pass on to Google analytics will be kept till we cancel our account with this service.
To have your account deleted
If you want to have your account deleted, you can submit a request for this via the contact form. We will send you an e-mail within 30 days after the request, in which you can confirm the deletion of the account. Please note, this e-mail may end up in your spam inbox. After the confirmation we will officially delete the account, after which you will automatically be notified that this has been done.
To access my information
It is possible to request all information we have from you in our database. The following applies for this: send a request via the contact form. We will deal with your request within 30 days. You will receive a confirmation e-mail for this. After you have confirmed the request, we will send you a link that you can use to download an export of your data. If you want this data to be adjusted, please let us know so we can do this for you.
In case of a data breach we will contact the data subject in question.